Position Details: Customer Service Representative

Description:

Ideal Candidate

We are looking for high energy people that are willing to make a strong commitment to meeting the challenge of building a world class hosting company.

In addition to an outstanding attitude and energy level, you must have strong customer service skills. You will be flexible and open-minded about learning new things.

Job description

Position Background:

Be part of a successful, USA based Cloud Hosting company serving thousands of customers throughout the world. Enhance your career in a challenging, fast paced environment where you will be exposed to state of the art technology and modern business practices. Benefit by working with a professional and highly productive virtual team based in six countries. Enjoy the freedom of working from home.

Position Description:

The Customer Service Representative will be responsible for a wide and diverse range of activities related to administering our relationship with customers. The person in this position must take ownership of the customer's problem or request, and achieve a resolution or know when to escalate it to our managers or technical experts. The person in this position is expected to be able to quickly become an expert on our customer relationship management (CRM) system and also rapidly learn the details of how our industry works.

This is a challenging position that requires a high level of commitment and higher than average technical computer skills. You will be expected to handle billing and administrative requests by customers as well as handle some information requests from prospective customers. You also will be expected to help with all aspects of the customer life cycle from new customer orders through termination of service.

Position Details:

• Full Time Position
• Salary to be determined, based on qualifications
• Opportunities – advancement is possible based on achievements
• Internet connection – you must have a high speed Internet connection and you will receive a set monthly allowance from the company to offset this cost
• Computer equipment – company will provide a laptop computer for you to use to perform your duties

JOB RESPONSIBILITIES / BENEFITS:

The ideal candidate will meet the following skill requirements.

• Technical Computer Skills – excellent knowledge of computer applications such as word processing, spreadsheets, and other office computer applications.
• Excellent English communication skills -- feels comfortable interacting with customers and associates in English
• Customer Service experience (1 year) – you must have at least one year of experience working as a customer service representative, or similar position 
• Great problem solving skills – your primary responsibility will be to resolve customer problems. You must have the ability to analyze a customer's problem and take ownership of the resolution process
• Good Judgment -- knows when to stick with a problem and when to seek assistance
• Self Starter -- has a high energy level and is comfortable producing a high volume of work

The successful candidate will experience:

• Fast paced environment -- entrepreneurial, positive, and dynamic
• Learning opportunities -- environment that encourages personal growth and education
• Advancement -- opportunity to assist in developing our customer service function and assume leadership responsibilities in the future
• Challenges -- support customers of a network service that includes application servers, mail servers, databases, and complex network configurations
• Great workplace -- people that support each other and work as a team
• Rewards -- company that rewards individuals based on their contribution to the success of the company

Company Details

eApps Hosting is a high value provider of Cloud web hosting and related services for businesses and organizations in over 125 countries throughout the world. eApps is one of the few companies that offers a state of the art Linux and Windows hosting platform using advanced virtualization technology to offer powerful open source solutions for commercial grade web sites and applications.

eApps is at the epicenter of Internet based networks and server-side processing. We are a small but rapidly growing company that has been recognized as a pioneer in cloud hosting using Xen Virtual Machines, OnApp Cloud management systems, and other advanced technologies.

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