|Location:||Home Office, Home Office|
|Salary Range:||Industry Best|
We are looking for high energy people that are willing to make a strong commitment to meeting the challenge of building a world class hosting company.
In addition to an outstanding attitude and energy level, you must have strong customer service skills. You will be flexible and open-minded about learning new things.
Be part of a successful, USA based Cloud Hosting company serving thousands of customers throughout the world. Enhance your career in a challenging, fast paced environment where you will be exposed to state of the art technology and modern business practices. Benefit by working with a professional and highly productive virtual team based in six countries. Enjoy the freedom of working from home.
The Customer Service Representative will be responsible for a wide and diverse range of activities related to administering our relationship with customers. The person in this position must take ownership of the customer's problem or request, and achieve a resolution or know when to escalate it to our managers or technical experts. The person in this position is expected to be able to quickly become an expert on our customer relationship management (CRM) system and also rapidly learn the details of how our industry works.
This is a challenging position that requires a high level of commitment and higher than average technical computer skills. You will be expected to handle billing and administrative requests by customers as well as handle some information requests from prospective customers. You also will be expected to help with all aspects of the customer life cycle from new customer orders through termination of service.
JOB RESPONSIBILITIES / BENEFITS:
The ideal candidate will meet the following skill requirements.
The successful candidate will experience:
eApps Hosting is a high value provider of Cloud web hosting and related services for businesses and organizations in over 125 countries throughout the world. eApps is one of the few companies that offers a state of the art Linux and Windows hosting platform using advanced virtualization technology to offer powerful open source solutions for commercial grade web sites and applications.
eApps is at the epicenter of Internet based networks and server-side processing. We are a small but rapidly growing company that has been recognized as a pioneer in cloud hosting using Xen Virtual Machines, OnApp Cloud management systems, and other advanced technologies.