|Location:||Home Office, Home Office|
|Salary Range:||Industry Best|
eApps Hosting is looking for a Technical Support Representative / System Administrator to join our LATAM support team.
eApps Hosting is a high value provider of managed hosting and related services for businesses and organizations throughout the world. We have been recognized as a pioneer for our use of advanced virtualization technology to power mission critical websites and applications. We are seeking high energy people that are willing to meet the challenge of building a world class hosting company.
The primary responsibility of this position is to provide technical solutions to eApps Hosting customers. This IS NOT a typical Tier I technical support position! You will be expected to apply System Administrator technical skills, and strong analytical skills, to provide solutions to our customer’s problems. This is a challenging position that requires a high level of commitment and flexibility in work hours. You must also have excellent English language skills.
With eApps, you will have a fast paced environment with constant challenges. Our team members have ample opportunities to learn and grow. We offer a competitive compensation package and advancement opportunities.
This is a full-time job. Our work model is remote home office and from time to time you will be required to travel. We run a 24/7 operation. This position will require odd work hours such as evenings and weekends in the Eastern Time zone.
If you are interested in working a fast-paced environment, with a great team that supports each other, please apply now! and Make sure to submit your resume.
TECHNICAL SKILLS SET:
Linux Operating Systems (CentOS, Ubuntu and Debian) Knowledge - Exceptional knowledge of Linux is a must. You must be able to install a Linux server from scratch and configure it on a network. Experience with clustering software and techniques is valued (Pacemaker, Corosync, DRBD, Percona XtraDB cluster, etc.)
Windows Server Operating Systems (2012 - 2016) Knowledge - Windows Knowledge is required. You must be able to install a Windows server from scratch and configure it on a network.
Solid Networking Foundation - You must have a good understanding of working in a public facing network. You must understand basic network administration to succeed in this position.
Good Understanding of Internet Protocols - Candidate will understand common protocols such as HTTP, HTTPS, SMTP, IMAP/POP3, and DNS.
Database and Applications Experience - Experience supporting web applications and complex websites are highly valued: Java, PHP, MySQL/MariaDB, MSSQL and PostgreSQL.
Virtualization Technology - Nice to have: experience working with virtualization technologies such as KVM, Virtuozzo, and VMware. Experience with Cloud technologies is a plus.
Development Experience - Nice to have: experience in debugging / development on JAVA, PHP and any other language.
DevOps Experience - Nice to have: We work with Ansible mostly, but any kind of experience in this field is welcome.
Shell Scripting experience is a plus.
PaaS - Experience with Platform as a Service is a plus
Server Security - Experience with advanced iptables rules management is a plus
PERSONAL SKILLS SET
Language Skills: Candidate must be proficient in English, both written and spoken, in a technical environment.
Good Judgment - Successful candidate will be able to judge situations and make decisions quickly.
Great Problem Solving Skills - Your primary responsibility will be to get to the bottom of problems and solve them.
Excellent Communication Skills - You will need to feel comfortable interacting with customers and associates over phone, chat, and emails.
Self Starter - Ideal candidate has a high energy level and is comfortable producing a high volume of work.