Position Details: Technical Support Rep / Sys Admin - Romania

Description:

eApps Hosting is looking for a Technical Support Representative / System Administrator to join our Romanian support team.

eApps Hosting, a CloudScale365 company, is a high-value provider of managed hosting and related services for businesses and organizations throughout the world. We have been recognized as a pioneer for our use of advanced virtualization technology to power mission-critical websites and applications. We are seeking high-energy people that are willing to meet the challenge of building a world-class hosting company.

The primary responsibility of this position is to provide technical solutions to our Hosting customers.  This IS NOT a typical Tier I technical support position! You will be expected to apply System Administrator technical skills, and strong analytical skills, to provide solutions to our customer’s problems. This is a challenging position that requires a high level of commitment. You must also have excellent English language skills.

With CloudScale365, you will have a fast-paced environment with constant challenges. Our team members have ample opportunities to learn and grow.  We offer a competitive compensation package and advancement opportunities.

This is a full-time job. Our work model is remote home office and from time to time you will be required to travel. We run a 24/7 operation. This position will require odd work hours such as evenings and weekends in the Eastern Time zone.

If you are interested in working in a fast-paced environment, with a great team that supports each other, please apply now! and Make sure to submit your resume.

PERSONAL SKILLS SET

Language Skills: The candidate must be proficient in English, both written and spoken, in a technical environment.

Good Judgment - Successful candidates will be able to judge situations, make decisions quickly and take action.

Great Problem Solving Skills - Your primary responsibility will be to get to the bottom of problems and solve them. Understanding problems is a key factor for you to succeed in this position.

Excellent Communication Skills - You will need to feel comfortable interacting with customers and associates over phone, chat, and emails.

Self Starter and learner - Ideal candidate has a high energy level and is comfortable learning new skills on its own.

TECHNICAL SKILLS SET:

REQUIRED SKILLS

Linux Operating Systems (CentOS, Ubuntu and Debian) Knowledge - Exceptional knowledge of Linux is a must. You must be able to install a Linux server from scratch and configure it on a network. Experience with clustering software and techniques is valued (Pacemaker, Corosync, DRBD, Percona XtraDB cluster, etc.)

Solid Networking Foundation - You must have a good understanding of working in a public facing network. You must understand basic network administration to succeed in this position.

Good Understanding of Internet Protocols - Candidate will understand common protocols such as HTTP, HTTPS, SMTP, IMAP/POP3, and DNS.

Database and Applications Experience - Experience supporting web applications and complex websites are highly valued: Java, PHP, MySQL/MariaDB, MSSQL and PostgreSQL.

DESIRABLE SKILLS

Windows Server Operating Systems (2012 - 2019) Knowledge - Windows Knowledge is desirable. Install a Windows server from scratch and configure it on a network is a plus.

Virtualization Technology - Nice to have: experience working with virtualization technologies such as KVM, Virtuozzo, and VMware. Experience with Cloud technologies is a plus.

Development Experience - Nice to have: experience in debugging / development on JAVA, PHP and any other language.

DevOps Experience - Nice to have: We work with Ansible mostly, but any kind of experience in this field is welcome.

Shell Scripting experience is a plus.

PaaS - Experience with Platform as a Service is a plus

Server Security - Experience with security is a plus

High Availability - Knowledge on Load Balancers, floating IPs, database replications such as percona, haproxy, etc. is a plus.

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